Onsite Support

April 10, 2023
Application ends: July 9, 2023

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Job Description


  • Be in-touch with customer and keep them informed about the status of their requests.
  • Respond to customer technical inquiries on preferred communication method (e.g. F2F, Phone or Email).
  • Perform the basic technical troubleshooting actions such as:
    • Basic health check.
    • Network connectivity.
    • Check hardware alarms, Software errors.
    • Provide remote connectivity to next level Engineer if required.
  • Escalating complex issues to next support level as needed and provide detailed symptoms and problem description.
  • Interface with the 3rd party vendor if needed.
  • Follow the case resolution cycle and document the important interactions and problem resolution in the Care/Salesforce tool.