IT Support Specialist

Application ends: September 3, 2024

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Job Description

Responsibilities:

  • Offer initial technical support to employees for hardware, software, and network issues, whether in person, over the phone, or via remote assistance tools.
  • Install, configure, and troubleshoot computer hardware, software, printers, and peripheral devices.
  • Collaborate with internal teams to identify and implement IT solutions, minimizing disruption to business operations.
  • Maintain and update documentation of IT systems, procedures, and configurations for efficient issue resolution and knowledge sharing.
  • Monitor system performance and security, promptly addressing potential vulnerabilities or issues.
  • Assist in planning, implementing, and maintaining IT projects, such as software upgrades, network expansions, and system migrations.
  • Manage user accounts, permissions, and access levels across various systems and applications, ensuring compliance with company policies and regulations.
  • Stay informed about emerging technologies and industry trends, making recommendations for continuous improvement.
  • Provide training and guidance to employees on IT-related topics, promoting self-service solutions and best practices.
  • Participate in on-call rotation and respond to after-hours IT emergencies as required.

Candidate requirements :

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Proven experience in an IT support role, preferably in a corporate environment.
  • Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms.
  • Strong knowledge of networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN).
  • Familiarity with cloud-based services (e.g., Office 365, Google Workspace) and enterprise applications (ERP, CRM).
  • Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users effectively.
  • Proactive mindset with a focus on exceptional customer service and timely issue resolution.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous.