Field Service Technician

May 21, 2024
Application ends: July 21, 2024

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Job Description

Responsibilities:

  • Work independently or as part of a team to install new products and conduct repairs or maintenance on various equipment, ensuring no rig downtime for customers while managing expenses and maintaining company assets.
  • Ensure all equipment, service tooling, and spare parts are on location, ready for use, and fit for function before starting each job. Record critical dimensions to ensure proper assembly and assist with reviewing product running procedures.
  • Complete field service reports with all required information, including timing, part and serial numbers, type of equipment, issues faced, and solutions implemented.
  • Provide project support for new projects, including attending design reviews, reviewing installation procedures, assisting with project Factory Acceptance Tests, and reviewing project training requirements for service personnel.
  • Maintain high-level communication with the company representative regarding job procedures, spare parts requirements, critical dimension measurements, and suggestions for safety or operational improvements.
  • Provide sales support through quality customer interface, keeping the customer fully informed on all job aspects, and professionally handling customer complaints.
  • Complete Field Non-Conformance Reports (FNCR) forms when product problems are encountered and ensure all equipment and procedural defects are communicated back to Service Management.
  • Prepare and submit Field Service Orders and other required reports after each job is complete. Complete a Tally Book or other forms to communicate procedures, spare parts, critical dimensions, and customer questions or complaints.
  • Follow all company and customer safety requirements, proactively pursue safe work practices, and participate in safety training.
  • Report to the Service Manager, Base Manager, and Service Coordinator daily and inform them of any critical business decisions that need to be made, whether operational, customer, or personnel-related.
  • Ensure all policies and procedures for the Base are understood, followed, and well maintained.
  • Continuously improve safety, knowledge, professionalism, and customer satisfaction.
  • Ensure smooth operations with a high focus on Quality, Health, Safety, and Environment (QHSE) and enforce adherence to the company’s code of ethics.
  • Behave professionally at all times, approach issues objectively, and act as an ambassador of the company on location.
  • Respect working hours and maintain productivity for the company and/or the customer, demonstrating professional behavior and attitude.

Candidate Requirements:

  • Proven experience as a service technician, with the ability to work independently or as part of a team.
  • Strong understanding of equipment installation, repair, and maintenance processes.
  • Ability to ensure all necessary equipment, service tooling, and spare parts are ready and fit for function.
  • Competence in recording critical dimensions and reviewing product running procedures.
  • Ability to complete detailed field service reports and handle project support activities, including attending design reviews and assisting with Factory Acceptance Tests.
  • Excellent communication skills for interacting with company representatives and customers, providing sales support, and handling customer complaints professionally.
  • Experience in completing Field Non-Conformance Reports (FNCR) and communicating equipment and procedural defects to Service Management.
  • Proficiency in preparing and submitting Field Service Orders and other required reports.
  • Strong commitment to following safety requirements and participating in safety training.
  • Ability to report to management on a daily basis and inform them of critical business decisions.
  • Knowledge of and adherence to company policies and procedures.
  • Commitment to continuous improvement in safety, knowledge, professionalism, and customer satisfaction.
  • Ability to ensure smooth operations with a focus on QHSE and enforce adherence to the company’s code of ethics.
  • Professional behavior and attitude, with the ability to approach issues objectively and act as an ambassador of the company on location.
  • Strong time management and productivity skills, respecting working hours and maintaining productivity for the company and/or customer.