Card Portfolio Manager

Job Description

Responsibilities:

• Collect and analyze customer data from various sources, including transaction data, customer service interactions, surveys, and digital channels.
• Use statistical analysis, data mining, and predictive modeling techniques to generate insights about customer behavior, preferences, and trends.
• Develop customer segmentation models to enable targeted marketing and personalized customer service.
• Collaborate with product, marketing, and customer service teams to apply data insights to improve customer experience, increase customer retention, and drive revenue growth.
• Prepare and present reports and dashboards to communicate data insights to stakeholders.
• Stay up-to-date with the latest analytics tools and techniques, and recommend improvements to analytics processes.
• Ensure all data collection and analysis activities comply with data privacy regulations and the bank’s data governance policies.

Candidate Requirements:

• Bachelor’s degree in Statistics, Mathematics, Economics, Computer Science, or a related field. A Master’s degree in a related field or a certification in data analytics is a plus.
• Experience in data analysis or customer analytics, preferably in the banking or financial services sector.
• Strong knowledge of statistical analysis, data mining, and predictive modeling techniques.
• Proficiency in data analysis tools and software, such as SQL, R, Python, SAS, and Tableau.
• Exceptional analytical and problem-solving skills, with the ability to turn complex data into actionable insights.
• Excellent communication and presentation skills, with the ability to explain complex data insights in a clear and concise manner.
• Attention to detail, with a commitment to data accuracy and integrity.
• Knowledge of data privacy regulations and data governance best practices.