Card Operation Manager

Job Description

About the poste   : 

Card Operations Managers are responsible for overseeing and managing the day-to-day operations of card programs within an organization. They play a vital role in ensuring that card transactions run smoothly,

Responsibilities : 
● Manage and administer the organization’s card programs, including issuing, activation, deactivation, and maintenance of cards. Ensure compliance with industry regulations and internal policies
● Supervise and provide guidance to a team of card operations staff, including training, performance evaluation, and workload distribution. Foster a positive work environment and promote teamwork
● Identify opportunities to streamline card operations processes, enhance efficiency, and reduce costs. Implement improvements to optimize workflow and enhance customer experience.
● Assess and mitigate risks associated with card operations, including fraud prevention, data security, and regulatory compliance. Develop and implement control measures to safeguard customer information and prevent unauthorized card usage
● Generate regular reports on card operations performance, including card usage, transaction trends, and customer satisfaction. Analyze data to identify patterns, insights, and areas for improvement.
● Work closely with cross-functional teams, such as finance, IT, marketing, and legal, to coordinate card program initiatives, product launches, system enhancements, and regulatory changes.
● Provide expert guidance and recommendations to improve the overall accounting operations related to card products.
● Work independently to deliver high-quality results within project timelines.

Candidate Requirements :
● Bachelor’s degree in Accounting or a related field (CPA qualification is a plus).
● Proven experience in accounting and accounting consulting, preferably in the banking or financial services industry.
● Strong understanding of card products and their mapping to accounting general ledgers.
● Solid knowledge of accounting principles, financial reporting, and regulatory requirements.
● Previous experience in card operations or related roles
● Excellent problem-solving skills with a focus on process optimization.
● Strong attention to detail and ability to ensure accuracy in financial reporting.
● Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
● Self-motivated, proactive, and able to work autonomously in a fast-paced environment.
● Flexibility to adapt to changing project requirements and priorities.
● Proficiency in using card management systems and related software
● Well-developed Corporate Card & /or market knowledge