- Manage and administer the organization’s card programs, including issuing, activation, deactivation, and maintenance of cards. Ensure compliance with industry regulations and internal policies
- Establishing and Maintaining PMO Processes: Developing and implementing project management processes, methodologies, and standards within the PMO, ensuring consistency and efficiency across projects
- Identify opportunities to streamline card operations processes, enhance efficiency, and reduce costs. Implement improvements to optimize workflow and enhance customer experience.
- Providing Project Governance and Support: Establishing project governance frameworks, facilitating project reviews and audits, and ensuring compliance with organizational policies, procedures, and regulatory requirements
- Continuously evaluating and improving PMO processes, methodologies, and tools, and identifying opportunities for process optimization and efficiency gain.
- Work closely with cross-functional teams, such as finance, IT, marketing, and legal, to coordinate card program initiatives, product launches, system enhancements, and regulatory changes.
- Ensuring project deliverables meet quality standards and conducting quality reviews to validate project outcomes.
- Strong knowledge of project management principles and practices, including planning, organizing, monitoring, controlling, and closing projects
- Speak French.
- Strong understanding of project management principles, methodologies, and best practices
- Strong analytical skills to assess project data, identify trends, and make informed decisions. Effective problem-solving skills to address project challenges and develop appropriate solutions.
- Strong collaboration skills to work effectively with cross-functional teams, stakeholders, and project members. Ability to foster a positive team culture and promote knowledge sharing
- Knowledge of change management principles and ability to manage and navigate organizational changes related to projects
- Foster open and transparent communication with the client. Listen actively, ask questions, and ensure a clear understanding of objectives, expectations, and project requirements. Communicate updates, progress, and challenges promptly and effectively
- Be adaptable and flexible to accommodate changing priorities, evolving business needs, and dynamic project environments. Demonstrate a willingness to adjust plans, processes, and strategies as required