EMOB Implementation Specialist

Application ends: septembre 3, 2024

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Job Description

Responsabilités :

  • Client consultation: Understand the Client’s needs and objectives regarding EMOB processes, journeys and activities. Provide and share expert advice on best practices and potential improvements. 
  • Process design: Design EMOB processes and activities that align with the Client’s objectives and industry best practices. This includes strategies for customer onboarding, engagement, retention, and cross-selling.
  • Implementation management: Oversee the implementation of the designed EMOB processes. This involves coordinating with various teams, resolving any issues that arise, and ensuring that the processes are implemented as planned.
  • Training & guidance: Provide training and guidance to the Client’s team on how to execute the EMOB processes and activities effectively.
  • Campaign tracking & measurement:  Support Absa end to end with the execution of EMOB related ‘pilots/ campaigns’, ensuring that the campaigns are tracked, measured and optimized for optimum results;
  • Client Relationship Management: Maintain a strong relationship with the Client and VCA. Regularly communicate progress and address any concerns they may have.

    Candidate requirements :

    • Communication skills: They need to effectively convey information to Client and team members. This includes both verbal and written communication skills.
    • Problem-solving skills: They must have the ability to foresee potential issues and create solutions for problems that may arise during the implementation of EMOB processes.
    • Interpersonal skills: They need to build strong relationships with the Client and project team members.
    • Leadership skills: They need to guide and inspire teams to work towards the successful implementation of EMOB processes, campaigns and other.
    • L’adaptabilité: They must be flexible and adapt to changes quickly, as Client needs can change rapidly.
    • Organization skills: They need to manage multiple tasks concurrently, ensuring that each is progressing as planned.
    • Critical thinking: They need to analyze situations, consider multiple perspectives, and make sound decisions that benefit the Client and the project.
    • Attention to detail: They should have an eye for detail to ensure that all aspects of the EMOB processes are implemented correctly.
    • Time management: They should be able to prioritize tasks effectively to manage their time and meet deadlines.

    Qualifications:

    • A degree in Business, Finance, Marketing, or a related field.
    • Proven experience in implementing customer service or sales processes, preferably in the financial sector.
    • Strong analytical skills and familiarity with data analysis tools and techniques.
    • Excellent communication and interpersonal skills.
    • Experience in project management and process design.
    • Strong understanding of EMOB processes and best practices.
    • Ability to train and guide others
    • Experience in campaign management and tracking.