NG-IN L2 & L3 technical support

Job Description

Job role: Responsible for operations and maintenance of RwCS IN System in GSMR Network - Technical support for network outages, ensuring clear communication to all parties, acting as the control point for management & L3 escalation. Tasks: -Responsible for 2nd level support on all escalated incidents by analyzing faults, troubleshooting, researching existing knowledgebase articles/known issues and responsible for initiating and managing escalation to vendor L3 support. - Review cases for technical complexity and make recommendations to team members with regards escalation according to MS best practices and in accordance to agreed SLA. - Prepare MOPs, Implement and supervise configuration management requests and planned activities. (configuration changes on Platform/Database/ Application/ Services Level) - Perform Backups (ex: Database/Filesystem.) on frequency agreed as per alignment with customer, keep these backups internal and external to ensure these can be used for recovery purpose Skills and Requirement: -5 years and above experience in the domain of IN Support Minimum 2 Years of Experience on IN Support in GSMR Network Technical Mandatory Skills: - Must have hands on experience on SIGTRAN/ IP Routing & Switching /NTP/ SNMP/SOAP/ CAMEL/ CAPS/ SS7/ MAPv3/ SMPP/ SMPP/ SINAP / GSMR Call Flows / ETCS L1 & L2/ EIRENE / MORANE -Bachelor degree/Software/Electrical Engineering, Information Technology, ComputerScience Language skills: - English language – fluent (excellent verbal and written communication skills) (Arabic is a plus) Interpersonal, communication skills: - Main interfaces for the position: internal employees, Customer,  other associated companies, external 3rd parties - Excellent team player and motivator Other soft skills, competences: - Self-motivated - Highly collaborative - Flexibility to travel - Efficient communication, communication with 3rd parties Hard skills: - MS office (Excel, PowerPoint, Word, Outlook, Visio, Project) – advanced - JNCIA/CCNA and ITIL Foundation certifications are preferred

Job Summary

  • Published on: 16 Jul, 2021
  • Job Location: Arabie saoudite