Deskside Support

Job Description

Job role: Looking for passionate individual for a Deskside Support consultant who will be responsible for Smart Hands and feet support, break fix. The candidate must have experience in handling multinational IT infrastructure. Main responsibilities: - End to end knowledge on minute details of Local Smart hands and feet support and their break fix. - Should himself handle the site and lead the region/team spread across different geographies. - Should have knowledge of different Label and Multi-functional Printers such as Konica, Ricoh, Zebra - Should have knowledge on Local PBX system - Should be able to manage and maintain assets as per the industry standards - Should be well versed with local IT procurement process - Should be able to conduct IT training for other Local IT Support team or IT champions/site coordinator. Also guide them. - Should be aware of Mobile device management as per the industry standards Skills and requirements: -Knowledge of network security practices and anti-virus programs - Conduct remote troubleshooting - Address user tickets regarding hardware, software, and networking etc. - Knowledge on below technologies - SCCM – Software distribution, Administration, Image management, Operating system deployment & application packaging - Bit locker management - Mobile device management - Patch management - File Services - Desktop management - Unified communications – Provision of new SIM cards, Smartphone configuration, consumption optimization and management - Preferred to have experience on below tools - SCCM, Bit locker, SafeQ, Airwatch, Microsoft Advanced Group Policy management

Job Summary

  • Published on: 27 Aug, 2021
  • Job Location: Allemagne